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banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

 banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

 

banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

 ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Client Service Specialist) according to the following:

  • Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
  • Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).
  • Provide customers with appropriate response basis their queries.
  • Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
  • Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
  • Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance to bank’s service guidelines and standards.
  • Highlight and escalate potential risk immediately, via the proper channels
  • To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.
  • Customer focused managing relation within the bank’s rules, regulations, and interest.
  • Experienced in problem solving and managing customer feedback, with background Contact Center. Customer Service, or complaints environment.
  • High level of inter-personal and communications skills with good language command.
  • Thorough and detailed understanding of the banks systems, policies, products, and procedures.
  • High level of analytical skills to enable problem solving and addressing customers queries.
  • 2+ years’ experience working in Customer Experience/ Service.
  • Knowledge of banking laws, policies, procedures, and practices.
  • Banking experience in service delivery and customer experience.
  • Excellent track record of achievement.

Details and apply for this ADIB - Abu Dhabi Islamic Bank job as follows:

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