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banking jobs in UAE | National Bank of Fujairah careers

 banking jobs in UAE | National Bank of Fujairah careers

 

banking jobs in UAE | National Bank of Fujairah careers

 National Bank of Fujairah announced, through its Linkedin account, a bank job in uae (Call Centre Agent) according to the following:

  • Handles incoming customer requests and uses company resources and call centre policies and procedures to provide complete and accurate responses. 
  • Uses call centre technologies and follows processes in accordance with call centre standards to ensure contact handling accuracy and operational effectiveness.
  • Agent is to answer all call center service calls with the appropriate greetings in a timely manner.
  • Meet specific client performance requirements related to customer satisfaction and sales success.
  • Meet specific customer service performance standards.
  • Identify and handle customer requests completely and accurately.
  • Resolve customer issues and problems to the satisfaction of the customer.
  • Educate customer about the organizations services and direct them toward available resources for help.
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
  • Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
  • Enter customer data and other relevant information into call center database as required.
  • Suggest call center process improvements and participate in call center initiatives for increased effectiveness.
  • Maintain confidentiality of the organization’s customers and data.
  • Participate in team trainings and meetings to ensure knowledge is up-to-date
  • Adhere to work schedule as planned.
  • Ensure all outbound calls (follow –up)are executed in a timely manner
  • Input/retrieve text and voice messages accurately and efficiently
  • Maintain a current knowledge of each product range involved in the campaign 
  • Exhibit world-class service skills as well as CTS attributes of a positive attitude, strong work ethic, teamwork and a passion to serve.
  • Perform other duties as assigned.
  • Education Graduate or equivalent Experience and Skills 
  • Contact center or relevant service industry experience a plus
  • Excellent Arabic/ English -verbal/written communication skills
  • Typing/keyboarding skills of at least 35 WPM
  • Learn and apply knowledge about the customers' product and/or services. 
  • Great customer service and telemarketing skills Technical Competencies Behavioural Competencies Change and Innovation - Basic Communication - Basic Evaluating and Solving Challenges - Basic Results Orientation - Basic Working and collaborating with others - Basic

Details and apply for this National Bank of Fujairah job as follows:

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