banking jobs in UAE | Mashreq Bank careers

 banking jobs in UAE | Mashreq Bank careers


banking jobs in UAE | Mashreq Bank careers

Mashreq Bank announced, through its Linkedin account, a bank job in uae (Senior Processor - Retail Operations) according to the following:

  • Responsible for Programming & Preparation along with Configuration change of Point of Sale including GPRS, Desktop, Branch Pin pad Terminals.
  • Provide Technical support to sales and service team for all kind of Terminal related issues.
  • Co-ordinate with vendor and Mashreq IT team for any software related issues.
  • Ensure accurate and timely dispatch of POS machines to the merchants within UAE as per set SLA's in dual controlled environment
  • To Program ecommerce merchants in Mastercard Gateway and CyberSource systems
  • End to end UAT testing for various acquiring POS and e-com programs.
  • Programming and configuration of M-POS and key injection for e- socket terminal.
  • Final testing of POS before deployment & Resolve POS complaints on daily basis.
  • Conducting Quality Checks for all device configured before dispatch to Business.
  • Onboarding and Checking setup of MasterCard Internet Gateway System (MIGS & MPGS) for all the merchants to enable Online Payment for all Card Schemes.
  • Experience with EDMS, PRIME, Terminal Management System (TMS), and ORACLE Inventory Management.
  • Knowledge of Mobile POS Solutions.
  • Maintaining daily, weekly, and monthly MIS and Data Trackers
  • Governance of daily/weekly/monthly terminal programming
  • Ensure adherence of policy and procedures related to POS and Ecommerce, review of documentation as part of original documents review.
  • Regular review of terminal stock and intimate business for stock status .
  • End to end knowledge on POS and Ecommerce processes and the impact .
  • Handling of Change Request, review of BRD, FS for any new changes, support UAT team for in UAT execution and sign off. Adherence to Change management guidelines
  • Terminal document management, tracking of terminal deployment documents
  • Operational risk management, RCSA submissions,
  • Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines
  • Service management and escalations, Customer complaints review and resolution
  • Review of system access reviews periodically to ensure the user access levels are in accordance to the job profile
  • To be the central point of contact for various terminal and ecommerce configurations
  • Minimum 6 – 8 years of experience in Cards Operations Acquiring domain
  • Preferably candidates with hands on experience in POS and Ecommerce configuration, vendor management and thorough with compliance procedures and mandates.

Details and apply for this Mashreq Bank job as follows:

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