bank job In UAE | Mashreq Bank careers emirates
Mashreq Bank announced, through its Linkedin account, a bank job Client Service Manager, Wealth Management (Local Talent) according to the following
- To support the portfolio of Mashreq Gold clients with personalized and standardized service and also manage the overall service and operational quality across the Mashreq Gold portfolio assigned.
- The job holder is required to enhance Mashreq Gold sales and promote the cross selling of bank products to existing and potential priority clients through various marketing efforts.
- Relationship management
- Work closely with Relationship Managers and Regional Area Managers to identify desired service levels.
- Work on projects with Client Experience Manager or Governance as required to improve and standardize overall client services across all channels and contribute to developing and implement agreed actions
- Responsible to drive and ensure all requests are received and processed digitally first.
- Ensure smooth flow of all applications and requests including account opening and ownership of discrepant cases from sales channels.
- Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, RMs or directly from customers.
- Provide regular feedback to Product Managers on process / service related issues.
- Meeting the service standards and turnaround time's outline with SLA.
- Thorough knowledge of products, services policies and processes of retail banking in Mashreqbank.
- The job holder will have to possess the following skills:
- Problem solving skills.
- Communication skills.
- Interpersonal skills.
- Ability to work under pressure.
- Computer literacy.
- The job holder should have completed his high school, university graduates are better to have.
- They should have 2-3 years banking experience or experience in any other.
Details and apply for this Mashreq Bank career as follows:
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