banking jobs in UAE | RAKBANK emirates careers

 banking jobs in UAE | RAKBANK emirates careers

 
banking jobs in UAE | RAKBANK emirates careers

RAKBANK announced, through its Linkedin account, a bank job in uae (Digital Product Owner - Chat) according to the following:

  • Leading efforts to accelerate the growth and capabilities of live and asynchronous chat sessions between customers and contact center agents, Elite relationship managers, Business Banking Group – Relationship Managers and other support teams.
  • Responsible for being the end-to-end gatekeeper of the chat channel in all its avatars including RAKBANK chat and external chat platforms such as WhatsApp Messenger etc. 
  • Understand the customer needs and pain points and ensure chat as a channel is in step with evolving customer needs and organizational capabilities 
  • Coordinate with support teams to identify & resolve any production issues that may arise in order to ensure 24x7 functioning of Chat Channels 
  • Experience in driving the strategy and tactical initiatives for Chat as a channel
  • Experience in enhancing Web Chat capability to make it most reliable and trusted communication channel for customers
  • Ability to collaborate with squad leads, analysts, developers, designers and testers to coordinate tasks and timelines within the team
  • Experience in defining the squad’s mission and backlog roadmap, identifying customer needs through research and interactions, prioritizing these needs, evaluating results and addressing obstacles for team members
  • Experience in conducting regular market comparison to keep abreast of trends in the banking industry
  • Experience in increasing the coverage and usage of Chat across the Bank
  • Minimum 7 years’ of experience in digital product management at a leading Bank, Technology, Telecom, Utility, Fintech or any large consumer facing company.
  • Must have a Bachelor’s degree in Business Administration or any related disciple 
  • Must have experience with Scrum/Agile development and Design Thinking
  • Must have a track record and passion for solving customer pain points digitally
  • Must have prior experience with live chat, NLP and Generative AI
  • Must have excellent written and communication skills.

Details and apply for this RAKBANK job as follows:


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