banking jobs in UAE | RAKBANK emirates careers
RAKBANK announced, through its Linkedin account, a bank job in uae (Digital Product Owner - Chat) according to the following:
- Leading efforts to accelerate the growth and capabilities of live and asynchronous chat sessions between customers and contact center agents, Elite relationship managers, Business Banking Group – Relationship Managers and other support teams.
- Responsible for being the end-to-end gatekeeper of the chat channel in all its avatars including RAKBANK chat and external chat platforms such as WhatsApp Messenger etc.
- Understand the customer needs and pain points and ensure chat as a channel is in step with evolving customer needs and organizational capabilities
- Coordinate with support teams to identify & resolve any production issues that may arise in order to ensure 24x7 functioning of Chat Channels
- Experience in driving the strategy and tactical initiatives for Chat as a channel
- Experience in enhancing Web Chat capability to make it most reliable and trusted communication channel for customers
- Ability to collaborate with squad leads, analysts, developers, designers and testers to coordinate tasks and timelines within the team
- Experience in defining the squad’s mission and backlog roadmap, identifying customer needs through research and interactions, prioritizing these needs, evaluating results and addressing obstacles for team members
- Experience in conducting regular market comparison to keep abreast of trends in the banking industry
- Experience in increasing the coverage and usage of Chat across the Bank
- Minimum 7 years’ of experience in digital product management at a leading Bank, Technology, Telecom, Utility, Fintech or any large consumer facing company.
- Must have a Bachelor’s degree in Business Administration or any related disciple
- Must have experience with Scrum/Agile development and Design Thinking
- Must have a track record and passion for solving customer pain points digitally
- Must have prior experience with live chat, NLP and Generative AI
- Must have excellent written and communication skills.