banking jobs in UAE | RAKBANK careers

 banking jobs in UAE | RAKBANK careers

 

banking jobs in UAE | RAKBANK careers

RAKBANK announced, through its Linkedin account, a bank job in UAE (Associate Vice President - Customer Experience Coach) according to the following:

  • Design and implement training programs to enhance customer service skills and improve overall customer experience.
  • Conduct training sessions for frontline staff on customer service best practices and strategies.
  • Monitor and evaluate the performance of customer service representatives to identify areas of improvement.
  • Implement performance improvement plans and provide support to employees who may be struggling.
  • Observe customer interactions to assess staff performance and provide constructive feedback.
  • Coach employees on how to handle challenging customer situations and resolve issues effectively.
  • Collect and analyze customer feedback through surveys, reviews, and other channels.
  • Identify trends and opportunities for improvement in service delivery and customer experience.
  • Develop and implement strategies to enhance the overall customer experience.
  • Collaborate with other departments to implement changes that will positively impact the customer experience.
  • Stay informed about industry trends and best practices in customer experience management.
  • Implement new technologies and tools to streamline customer interactions and enhance service quality.
  • Identify trends and patterns in performance data to make informed decisions on training and coaching needs.
  • Bachelor’s degree in business, Marketing, or a related field; MBA or advanced degree preferred.
  • Minimum of 5 years of experience in customer service or a related field.
  • Experience in training and development preferred.
  • Strong knowledge of customer experiences best practices.
  • Certification in customer service or coaching is a plus.
  • Strong strategic thinking and problem-solving skills.
  • Excellent leadership and team collaboration abilities.
  • Proficiency in customer experience design and omnichannel strategies.
  • In-depth knowledge of consumer protection regulations and frameworks.
  • Exceptional communication and interpersonal skills.
  • Ability to leverage data analytics and customer insights to drive decision-making.
  • Must be a UAE National.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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