banking jobs in UAE | Mashreq Bank careers

 banking jobs in UAE | Mashreq Bank careers

 

banking jobs in UAE | Mashreq Bank careers

Mashreq Bank announced, through its Linkedin account, a bank job in UAE (Remote Teller - DBC Interactive Remote Tellers) according to the following:

  • The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.
  • Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
  • Strive towards reducing wait time and serve time by efficient processing of all transactions.
  • Strive towards managing customer expectation for each interaction.
  • Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
  • Ensure accurate delivery / receipt of cash to / from customers at all times.
  • Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
  • Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
  • Adhere to transactions limit, override approval and call back processes.
  • Error free transactional report checking.
  • Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
  • Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
  • Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
  • Ensure 100% score at remote teller area with mystery shoppers.
  • Be vigilant to identify customer needs & cross sell / refer Mashreq products.
  • Remain updated on all process / control amendments
  • Provide friendly, efficient & accurate services
  • Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
  • Good customer service skills
  • Strong inter-personal, communication skills
  • Strong work ethics & Team work
  • Ability to handle pressure
  • Detail oriented, quick with numbers, very vigilant
  • Ability to handle routine work with enthusiasm and vigor
  • Process related to financial / service transactions
  • 1-3 years of experience as a teller within banking industry.
  • Job Competencies
  • Attention to Detail & Quality (Level 2)
  • Customer Focus (Level 3)
  • Communication & Interpersonal skills (Level 2)
  • Commitment to Results (Level 2)
  • Planning & Organizing (Level 2)

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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