banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in UAE (Senior Officer- Legal & Police OPS) according to the following:

• Assist in completion of all police & Legal request as per SOP by providing operational services and support.

• Receive fraud related enquires and investigate the case with required details like FAB card (Debit/Credit /prepaid card transaction) Account related transaction/ Pay it Wallet transaction, CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.

• Back office support to all UAE branches and departments for Accounts openings & account Maintenance related activities for Retail, ELITE & GPB (ISL & Conventional ) segment.

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

• Always demonstrate compliance to organization’s values and ethics to support the establishment of a value drive culture within the bank.

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

• Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.

• Priorities all the police and legal request received for account or amount blocking and unblocking / Issuance & Cancellation of MC / Court Letter / STO- Create/Cancel etc.

• Ensure that set up date SLAs are in place with all our stakeholders and ensure that agreed services level are met.

• Escalate in accordance with AMO guidelines any arears of services delivery not met.

• Manage the unit efficiently without compromising the bank policy and procedures, legal, regulatory & compliance requirement.

• Provide full support to our stakeholders and external regulation authorities.

• Design and employ effective measurement system on key process and services.

• Identify key processes for improvement.

• Analyse/develop and implement standard process turnaround for each transaction activity/services.

• Propose recommendation to AMO management to achieve the expectations of department Division, internal and external stakeholders.

• Propose idea for STP, controls and service quality, and follow up for the progress of project given to ITD/Vendor for successful implementation.

• Assist AST for handling /issuing Manager’s cheque related activities if required.

• Joint custodian for bank documents.

• Complete any other duties and responsibilities assigned by the line manager as and when they are required. 

• Bachelor degree

• High School / Diploma in any discipline. 1 – 2 years’ experience in customer services / Call Centre. Candidate without experience will also be considered.

• Minimum 1 year experience (Preferable legal experience).

• Good Knowledge of bank policy and procedures.

• Excellent communication skill in English &/ Arabic.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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