• The Learning Support Specialist plays a crucial role in the Learning & Development team by ensuring effective planning, logistics, and communication, thereby facilitating smooth operations and the successful management of all learning activities and participant information.
•     Training Coordination: Schedule and coordinate training sessions/workshops, including booking venues, arranging materials, communicating with participants, and tracking attendance and feedback on the LMS.
•     Learning Management Systems (LMS): Manage and update the LMS to ensure accurate course listings and user access.
•     Reporting and Analysis: Generate reports and analyze data on training participation, effectiveness, and employee feedback.
•     Material Preparation: Prepare and distribute materials, ensuring all resources are available, up to date and stocked.
•     Supplier Invoicing: Onboard suppliers and manage invoice approvals and processing in relevant systems.
•     Administrative Support: Provide administrative support to the learning team, manage correspondence, organize learning sessions, and oversee the Learning mailbox and employee queries.
•     Stakeholder management: Respond to inquiries from employees and managers regarding training programs, registration processes, and related matters.
•     Continuous Improvement: Review and enhance processes using technology and provide feedback for improving training programs and procedures.
•     Strong organizational and time-management skills.
•     High attention to detail.
•     Proficiency in MS Office (Word, Excel and PowerPoint).
•     Experience using learning management systems.
•     Excellent communication and interpersonal skills.
•     Ability to work independently and collaboratively in a team environment.
•     Bachelor's in Human Resources, Business Administration, or a related field.
•     Minimum 3 years of experience in an administrative role, preferably in a learning and development environment, preferably in a similar industry or a fast-paced environment.

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