banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

 banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

 

banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in UAE (Senior Customer Service Officer) according to the following:

  • Deliver excellent customer service in accordance with agreed standards.
  • Responsible to close customer complaints and ensure that customer is satisfied with the service provided
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Ensure customer is constantly informed on status of his/her query. 
  • Co-ordinate and liaise with other departments in a professional manner
  • Deliver right levels of service skills support & coach other colleagues
  • Participate in regular review and development meeting with key stakeholders
  • Ensure compliance with bank policies 
  • Positive customer feedback 
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments 
  • Customer service skills to resolve customer complaints
  • Display flexibility in dealing with clients and other team members
  • Good problem-solving skills
  • Excellent communication skills
  • Excellent decision-making skills
  • 2 years’ experience 
  • Previous banking experience in similar role.
  • Knowledge of regulated financial services and banking industries.
  • Detailed understanding of asset product.
  • In depth understanding of the internal process, procedures and internal systems.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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