banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in UAE (Officer- Product Support) according to the following:

• Responsible for resolving issues by liaising with Tech and Product teams.
• Supporting Marketing and Business Development teams
• Act as a general point of contact on emails, social media platform in order to answer questions, solve problems and troubleshoot for the customers.
• Ensure customer communication for issue solving and all relevant information’s.
• Responsible to validate customer details and identify based on daily cases.
• Ensure relevant and timely MIS & needed reports available to provide daily, weekly and monthly about customer interactions
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain regular monitoring of financial transactions flow.
• Handle fraudulent transactions & reversal requests.
• Managing overall customer satisfaction & complain reducing
• Supporting other Tasks provided by FAB management for work continuous
• Handle service request, NPS and efficiently handle micro finance (Money on demand loan) related activities.
• Meet individual performance targets such as complete task on time, average handle time, and customer satisfaction ratings
• Maintain up-to-date knowledge of products, services, promotions, and company policies
• Collaborate with team members to ensure consistent service delivery
• Maintain accurate records: Keep detailed records of financial transactions and maintain organized filing systems.
• Handle negative balance and recovery process
• Handle sanction cases
• Validate the reconciliation report and pass the adjustment on daily basis.
• Collaborate closely with cross-functional teams to ensure timely resolution.
• Graduate in any discipline.
• 7 years’ relevant experience in the banking sector with at least 3 years in similar positions.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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