banking jobs in UAE | Emirates NBD careers

 banking jobs in UAE | Emirates NBD careers

Emirates NBD announced, through its Linkedin account, a bank job in UAE (Retention Specialist - Home Loans) according to the following:

• Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. 
• The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.
• Be responsible for enhancing the customer experience, by providing exceptional customer service and proactive solutions to existing mortgage clients. 
• Ensuring the stability of home loan portfolio, and delivering unparalleled customer service to enhance the overall banking experience.
• Implement strategies to enhance the customer experience and reduce attrition. 
• Negotiate and ensure retaining customers complying to bank policies and regulatory requirement. 
• Assess customer's overall financials and recommend retention options to reduce attrition. 
• Managing Escalations for complex cases and working to resolve it effectively
• Maintaining customer centric approach in the team with emphasizing the importance of accuracy, transparency and reliability
• Ensuring cross functional training for each team members to be equipped to handle all the activities performed by the unit. 
• MIS reporting for retention as well as attrition and team performance
• Ensure that the bank and business is never exposed to any financial or non-financial risk while the team and self is handling the activities
• Review the case and propose for retention offer.
• Bachelor’s degree in a related field (MBA or relevant advanced degree is a plus). 
• Retail Banking experience with an emphasis on Home Loan for 2 years
• Should possess Customer service skills, People management, Managerial & Leadership qualities and Problem Solving, Agile Thinking
• Working effectively and building productive relationships with multifunctional resources.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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