banking jobs in UAE | Emirates Islamic careers
Emirates Islamic announced, through its Linkedin account, a bank job in UAE (Customer Relationship Officer - Abu Dhabi) according to the following:
- Ensure closure of all service requests for the tagged customers within the defined TAT
- Provide end to end customer service to PRB customers as per bank TAT’s.
- Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
- Handle all requests as per new branch model rolled out.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints.
- Address customer complaints & provide First Contact Resolution wherever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary.
- Follow-up with customer post complaint resolution ensuring customer experience.
- Inform customers of delays, if any, for their complaints raised with the bank
- Assist the RM to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Continuous follow-up with RM’s and internal teams for documentation and other requirements to close customer’s concern
- Adherence to applicable policies & procedures to safeguard bank’s interests.
- Report discrepancies to management.
- Ensure cross sell to each PRB customer.
- Ensure no PRB customers have less than 5 products with the bank.
- High School /Diploma Degree in relevant field.
- Relevant experience in related/similar job (over 2-10 years).
- UAE National with Family Book.
To know more details about the vacancy and how to apply kindly check the link below:
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