• Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in providing full leadership and direction to a Customer Service team that perform customer service activities.
• The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.
• Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.
• Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities
• Recommend new work procedures and contribute to the development of new customer service techniques, models and plans
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Achieve team performance excellence to ensure high quality and high volume productivity
• Recruit, hire and build a team of highly productive candidates through coaching, collaboration and motivation of staff
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• 5-8 years of relevant experience.
• Management experience.
• Customer Service experience, preferred.
• Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred.
• Proficient project management skills.
• Effective written and verbal communication and presentation skills.
• Influencing and relationship management skills.
• By joining Citi Abu Dhabi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
• Qualified applicants will receive consideration without regard to their race, color, religion, gender identity, national origin, disability, or status as a protected veteran.

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