banking jobs in UAE | RAKBANK careers
RAKBANK announced, through its Linkedin account, a bank job in UAE (Customer Fulfilment- AECB Analyst) according to the following:
- Ensure delivery of quality service to internal and external customers, by adhering to TAT, SLA & internal (Operating Procedures) and external (Central Bank / AECB) guidelines laid down for all Customer requests
- Ensure Correct and timely reporting of AECB for corporate facilities and Operational tasks with high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures
- Action on customer Queries and Complaints related to their AECB reporting within TAT
- Support Other Units across Customer Fulfilment to achieve automation savings using VBA Macro
- Develop database and dashboards on Power BI for activities outside the system
- Escalate promptly if any irregularities/incident that may lead to risk or financial loss
- Ensure all day-to-day activities are following Anti-Money laundering and other regulatory requirements laid down internally and by Central Bank
- Ensure no operational losses happen due to errors or lapse in laid down controls and highlight any discrepancies that may lead to risk or financial loss to assistant manager
- Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate
- Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption
- Time Management: Ability to efficiently manage time and prioritize tasks to meet deadlines
- Teamwork: Strong collaboration skills with colleagues across various functions
- Communication: Excellent clear and effective communication skills
- Customer Service: Commitment to the “Mission Zero” culture with a focus on providing exceptional support to internal and external customers
- Data Analysis Skills, Advance Excel, MS Power Point, (SQL Crystal Reports, SAP Business Objects will be advantage, Power BI). Experience in AECB reporting and Banking.
- Minimum of 3 years’ relevant experience.
- Knowledge of Banking regulations including AML/ KYC.
To know more details about the vacancy and how to apply kindly check the link below:
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