banking jobs in UAE | Mashreq careers
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Mashreq careers announced, through its Linkedin account, a bank job in UAE (Senior Manager – Conduct Risk & Consumer Protection Management ( Emiratization )) according to the following:
- Clear understanding of Consumer Protection Regulations along with its implications and responsibilities towards the Banks Governance requirements on Products & Services offered.
- Provide strategic and execution support on policy enhancements, new products and process development, Consumer communications, monitoring, reporting including submissions to the Senior Management, Mashreq Board, and the Central Bank of the UAE on Consumer Protection Regulation requirements.
- Assist and facilitate Consumer Protection related risk and event/incident identification, support on appropriate reporting, Governance, action plan and tracking across the Bank (including non-UAE locations)
- Remaining vigilant and identify potential breach of the Regulatory Standards and reporting them within the Operational Risk Framework of the Bank
- Actively involve in creating and delivery of training, communication campaigns for awareness specific to roles within the UAE Retail Banking, CXCG, Credit and Operations stakeholders.
- Remain focal point for stakeholder engagement i.e. Compliance, Marketing, Shari’ah Governance, Legal, Risk and Credit etc on Regulatory matters
- Provide consultative support to Retail Banking stakeholders applicable interpretation to the Regulation and Standards
- Regular review and Consumer Protection Regulation checklists, associated policies / processes including the Banks Consumer Protection Policy
- Facilitate the collation and creation of Consumer Protection Regulatory reporting requirements (i.e. internal to the Senior Management / Board within Mashreq and including Regulatory Reporting requirements)
- Work with Organization stakeholders including Policy Owners and other Divisions across Mashreq to strengthen process, policy and Governance established to uphold Consumer Protection requirements.
- Analyze and identify Consumer Call / contact, feedback, and complaint reasons for root-cause to address barriers on Consumer Products and Service, breach of Consumer Protection Regulatory requirements, topics on Consumer Education & Awareness and improvement of disclosure / transparency material across
- Regularly communicate at Organization level on Consumer Protection requirements, Senior Management / Board setting “Tone from Top”, Mashreq Values, Complaint Management awareness etc
- Experience in the financial services, insurance, or other regulated industries is advantageous.
- Proven experience in risk management, compliance, or a related field, ideally with a focus on conduct risk within a regulated environment.
- Excellent communication skills both written and oral presentation skills.
- Ability to comprehend organization’s values and strong team work
- Excellent analytical skills to enable resolution of unstructured and complex problems.
- Sound project management skills to plan, implement, monitor and ‘finish’.
- Excellent people management and influencing skills.
- Ability to work well under pressure.
- Good team player with a result driven attitude.
- University Graduate with a minimum of 8 years experience in a similar function in Banking, Compliance, Governance and / or Risk functions.
To know more details about the vacancy and how to apply kindly check the link below:
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