banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

 banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in UAE (Senior Officer- Business Knowledge) according to the following:

• Create, implement, and maintain Business Knowledge calendar.
• Conduct new hire orientation.
• Identify Training gaps through constant staff interaction, review of channel performance and other support tools.
• Conduct and coordinate training classes for new hire Tellers, Customer Service Officers, Business Development Officers, Direct Sales Agent, and other positions as needed.
• Create training programs and partner with subject matter experts (internal & external) as needed.
• Partner with subject matter experts and managers to help identify training needs and develop effective and engaging training material, content, and programs.
• Instrumental Designing of training materials and developing visually engaging training content in line with agreed Sales and Distribution and FAB brand guidelines
• Continuously recommend new training approaches, techniques, and programmes
• Create training agendas and coordinate for scheduling trainings {venue, invite list, F&B, Attendance management, follow ups etc.} accordingly.
• Maintain training attendance and feedback report and increase overall satisfaction of trainings.
• Increase engagement and attendance.
• Build well established business partnerships with the various business units.
• Ensure that all staff, new and existing, within the department and external to, are trained on product, policy, proposition, system etc.
• Conduct Refresher Trainings
• Schedule for workshops and drop-in clinics as and when required.
• Create virtual questionnaires to test staff knowledge.
• Conduct site /floor and branch visits to increase engagement of digital journeys.
• Bringing Campaign live – Refreshers scheduled to keep campaigns live.
• Provide staff with knowledge support and guidance via emails, call, MS Teams.
• Prepare and share monthly Business Knowledge MIS.
• Other duties may be assigned.
• Adherence to policies, processes, and procedures of CBG and FAB
• Support on ADHOC of Channels requirements
• Timely completion of activities assigned.
• Bachelor’s degree in business administration, Human Resources or any related discipline, is required.
• Master’s degree in business administration, Human Resources, Business Administration or any related discipline is preferred.
• Minimum of 2 years of experience in customer service, Banking Environment
• Excellent written, verbal, analytical and communication skills
• Proficiency in MS Office
• Focus on quality and customer service
• Must be able to effectively deal with people at all levels.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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