banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

 banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in UAE (Officer- National Loan Retention) according to the following:

• This role holder is responsible for managing and retaining customers with the effective use of retention tools. 
• The role holder is also responsible for understanding client needs and issues and raising the points to management in order to support the development of retention programs.
• Facing the customer in the branch and assist the customer in filling out the applications/forms.
• Collect different document from the customer and ensure the correctness/validity of the documents provided by the customers.
• Verify the original seen document.
• Explain to the customer the approvals details (FDD, IR, loan amount, Bullet loan,..)
• Submit the cases in CAS system similar to staff ID FABS2557.
• Ensure that all cases are log and updated in NL MIS .
• Send the original document and coordinate with different department in order to push the case for disbursal.
• Scan & Upload the original document in DMS system.
• Gather Data related to customer complaints or competitors offers.
• Propose solutions.
• Negotiate with customers.
• Handling customer in the branches.
• Provide excellent customer services and ensure customer satisfaction.
• Explain customer about bank products and benefit.
• Work with other department until the customer’s request finalize.
• Communicate with customer and employees, to get to know customer problems/ requests.
• Provide reports to management.
• Assist and support other Retention officer if required.
• Increase in customer retention.
• Growth in total portfolio revenue.
• Client satisfaction index.
• Adherence to policies, processes, and procedures of FAB.
• Good Product knowledge.
• Proficiency in MS Office.
• Excellent communication skills.
• Good understanding of banking industry trends in the local market.
• Good market awareness of product range and pricing.
• Good analytical skills
• Bachelor’s degree in finance, Banking, Business Management or a related major field of study is required. 
• 1-2 year of experience in banking or similar experience.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

Are you looking for jobs in banking? Join [insh20 - banking jobs] on Telegram

For more important and interesting topics, click here