banking jobs in UAE | Emirates Development Bank (EDB) careers

 banking jobs in UAE | Emirates Development Bank (EDB) careers

banking jobs in UAE | Emirates Development Bank (EDB) careers

Emirates Development Bank (EDB) announced, through its Linkedin account, a bank job in UAE (Call Centre Agent) according to the following:

  • Attending incoming calls, conducting outbound calls for follow-ups and updates. 
  • Responding to customers’ e-mails and enquiries. 
  • Managing and resolving customer complaints. 
  • Sell financial services and place customer orders in the system. 
  • Identify and escalate issues to concerned departments. 
  • Being first point resolution Center for customers.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Attending all types of enquiry calls within the TAT.
  • Schedule appointments, maintain a tracker and update appointment calendars.
  • Hear and resolve complaints from customers or the public. First point resolution.
  • File and maintain records for customer communications and requests.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers using systems and mail.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Collect, sort, distribute, or prepare mail, messages.
  • Provide information about establishment, such as location of offices, and employees within the organization, or details about provided services.
  • Calculate eligibility for financing products.
  • Take requests from customers and route to concerned departments.
  • Cooperate with other departments to find customer enquiry resolution.
  • Customer Relationship Management.
  • Credit Risk Analysis.
  • Banking Applications.
  • Banking Systems.
  • Corporate Banking Product & Services.
  • Policy Formulation.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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