banking jobs in UAE | Emirates Development Bank (EDB) careers
Emirates Development Bank (EDB) announced, through its Linkedin account, a bank job in UAE (Call Centre Agent) according to the following:
- Attending incoming calls, conducting outbound calls for follow-ups and updates.
- Responding to customers’ e-mails and enquiries.
- Managing and resolving customer complaints.
- Sell financial services and place customer orders in the system.
- Identify and escalate issues to concerned departments.
- Being first point resolution Center for customers.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Attending all types of enquiry calls within the TAT.
- Schedule appointments, maintain a tracker and update appointment calendars.
- Hear and resolve complaints from customers or the public. First point resolution.
- File and maintain records for customer communications and requests.
- Receive payment and record receipts for services.
- Transmit information or documents to customers using systems and mail.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, or prepare mail, messages.
- Provide information about establishment, such as location of offices, and employees within the organization, or details about provided services.
- Calculate eligibility for financing products.
- Take requests from customers and route to concerned departments.
- Cooperate with other departments to find customer enquiry resolution.
- Customer Relationship Management.
- Credit Risk Analysis.
- Banking Applications.
- Banking Systems.
- Corporate Banking Product & Services.
- Policy Formulation.
To know more details about the vacancy and how to apply kindly check the link below:
apply from here
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