banking jobs in UAE | Emirates Development Bank (EDB) careers

 banking jobs in UAE | Emirates Development Bank (EDB) careers

Emirates Development Bank (EDB) announced, through its Linkedin account, a bank job in UAE (Call Centre Agent) according to the following:

• Attending incoming calls, conducting outbound calls for follow-ups and updates. 
• Responding to customers’ e-mails and enquiries. 
• Managing and resolving customer complaints. 
• Sell financial services and place customer orders in the system. 
• Identify and escalate issues to concerned departments. 
• Being first point resolution Center for customers.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Attending all types of enquiry calls within the TAT.
• Schedule appointments, maintain a tracker and update appointment calendars.
• Hear and resolve complaints from customers or the public. First point resolution.
• File and maintain records for customer communications and requests.
• Receive payment and record receipts for services.
• Transmit information or documents to customers using systems and mail.
• Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages.
• Provide information about establishment, such as location of offices, and employees within the organization, or details about provided services.
• Calculate eligibility for financing products.
• Take requests from customers and route to concerned departments.
• Cooperate with other departments to find customer enquiry resolution.
• Customer Relationship Management.
• Credit Risk Analysis.
• Banking Applications.
• Banking Systems.
• Corporate Banking Product & Services.
• Policy Formulation.

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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