banking jobs in UAE | Emirates NBD careers

 banking jobs in UAE | Emirates NBD careers

Emirates NBD announced, through its Linkedin account, a bank job in uae (Complaint Management Administrator) according to the following:

• As a Complaint Management Administrator, you will manage complaints and inquiries from channels overseen by the Complaint Management Unit, initiate service recovery, and coordinate with departments for faster resolution of escalated service requests while providing feedback.
• Record complaints, provide reference numbers to customers, investigate and coordinate with relevant departments for resolution, and communicate outcomes to customers. Share critical cases with management and suggest solutions to prevent future complaints. 
• Actively manage customer enquiries by logging them with relevant details, following up for resolution, and keeping the customer informed. Escalate critical cases and propose solutions to improve process. 
• Thoroughly assess each valid complaint to determine rightful compensation using our established guidelines and communicate the method directly to the customer. 
• Provide consultancy to branches for successful SR closure and coordinate with relevant departments to address and resolve any identified process gaps. 
• Investigate and follow-up with departments to resolve customer complaints, ensure proper communication, and share critical cases with management to suggest solutions and prevent future issues. 
• Ensure proper implementation of audit and compliance guidelines. 
• High School / Graduate
•  Up to 5 years of experience (preferably Branch Banking and Call Center). 
•  Good customer service delivery exposure
•  Fluency in English, while knowledge of regional languages is an advantage. 
•  Excellent oral & written communication skills. 
•  Knowledge of systems (CRM, Finacle, FinnOne, etc), policies and processes. 
•  Good team and relationship building capabilities. 

To know more details about the vacancy and how to apply kindly check the link below:

apply from here

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