banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

 banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Officer- Wallet Products) according to the following:

• Responsible for resolving issues by liaising with Tech and Product teams.
• Supporting Marketing and Business Development teams.
• Responsible to reduce the customers complaints and meet customers satisfactions.
• Act as a general point of contact on emails, social media platform to answer questions, solve problems and troubleshoot for the customers.
• Ensure customer communication for issue solving and all relevant information’s.
• Responsible to validate customer details and identify based on daily cases.
• Ensure relevant and timely MIS & needed reports available to provide daily, weekly, and monthly about customer interactions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Meet individual performance targets such as complete task on time, average handle time, and customer satisfaction ratings.
• Maintain up-to-date knowledge of products, services, promotions, and company policies.
• Handle & monitor financial transactions flow.
• Handle fraudulent transactions & reversal requests.
• Supporting other Tasks provided by FAB management for work continuous.
• Graduate in any discipline. 
• 7 years’ relevant experience in the banking sector with at least 3 years in similar positions.

Details and apply for this First Abu Dhabi Bank (FAB) job as follows:

apply from here

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