banking jobs in UAE | Emirates NBD careers

  banking jobs in UAE | Emirates NBD careers

Emirates NBD Bank announced, through its Linkedin account, a bank job in uae (ATM Operation Manager) according to the following:

• The purpose of this role in the ATM operations team is to ensure efficient and secure management of banks ATM/CDM/ITM network. 
• This includes overseeing daily operations, managing customer complaints, troubleshooting technical issues, and coordinating with Various stakeholders to ensure optimal ATM performance & CSAT. 
• The role also involves implementing process improvements and maintaining compliance with Banking regulations in the region and security standards.
• Manage relationships with ATM vendors, ensuring timely maintenance, issue resolution, and compliance with service level agreements (SLAs). 
• Monitor and analyze ATM machine performance, addressing technical issues promptly to minimize downtime and enhance reliability. 
• Implement strategies to reduce customer complaints related to ATM services by identifying and resolving recurring issues. 
• Coordinate the end-to-end process of ATM installations, relocations, and decommissions, ensuring seamless execution and minimal disruption to services. 
• Drive process improvements to enhance customer satisfaction (CSAT) and operational efficiency, while maintaining adherence to banking regulations and security protocols. 
• Minimum 5 years’ experience in managing ATM operations, including installation, maintenance, and troubleshooting. 
• Demonstrated ability to manage vendor relationships and negotiate service level agreements (SLAs). 
• Proficiency in monitoring and analyzing machine performance metrics to drive improvements.. 
• Expertise in implementing process improvements to enhance operational efficiency and customer satisfaction (CSAT). 

Details and apply for this Emirates NBD Bank job as follows:

apply from here

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