banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers
ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Customer Life Cycle Unit Manager) according to the following:
- Strategy Development: Develop and implement customer lifecycle management strategies to optimize customer acquisition, activation, engagement, and retention initiatives.
- Define clear objectives, KPIs, and action plans to achieve departmental goals.
- Team Leadership: Lead and mentor a team of Customer Lifecycle Agents, providing guidance, coaching, and support to ensure team effectiveness and individual development. Foster a culture of excellence, collaboration, and continuous improvement.
- Customer Engagement: Collaborate with cross-functional teams to develop targeted customer engagement campaigns and initiatives.
- Utilize customer data and insights to personalize communications and enhance customer interactions throughout the lifecycle.
- Add-on Product Sales: Drive add-on product sales by identifying opportunities to upsell supplementary cards, Easy Payment Plans (EPP), Cash-On-Call (COC), and insurance products.
- Implement effective cross-selling strategies and monitor sales performance to achieve revenue targets.
- Retention Strategies: Develop and implement customer retention strategies to minimize churn and increase customer loyalty.
- Analyze customer feedback and behavior to identify retention opportunities and proactively address customer needs and concerns.
- Process Optimization: Continuously evaluate and optimize customer lifecycle management processes to streamline operations, improve efficiency, and enhance the customer experience.
- Identify areas for automation and digitization to drive process innovation and scalability.
- Performance Management: Monitor team performance against established KPIs and targets, providing regular performance feedback and coaching to drive performance improvement.
- Implement performance recognition and incentive programs to motivate team members and drive results.
- Stakeholder Collaboration: Collaborate with internal stakeholders, including Marketing, Product Development, Risk Management, and Compliance, to align customer lifecycle management strategies with business objectives and regulatory requirements.
- Compliance: Ensure compliance with regulatory requirements, internal policies, and industry standards in all customer interactions, data handling processes, and marketing campaigns.
- Bachelor degree.
- 5- 10 years’ work experience in related field is preferable.
Details and apply for this ADIB - Abu Dhabi Islamic Bank job as follows:
apply from here
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