banking jobs in UAE | Dubai Islamic Bank careers

  banking jobs in UAE | Dubai Islamic Bank careers

banking jobs in UAE | Dubai Islamic Bank careers

Dubai Islamic Bank announced, through its Linkedin account, a bank job in uae (Officer - Cards Life Cycle Management) according to the following:

  • Assist the team leader in verifying and releasing the CLM / Retention / ENR Sales transactions by checking the bookings on the system across all the portfolio products
  • To generate timely & accurate MIS reports to be provided to the management for tracking the productivity of the team
  • Assisting in scheduling and conducting periodic training for the team – 'offer refresher course' on product and call quality to improvise the quality of the team'.
  • To support in the implementation and periodic uploads of data & leads to Dialer, CRM as per the determined process.
  • Assist in UAT testing, documentation and product support for various systems.
  • Maintain a strong relationship with internal clients and stakeholder in order to enhance customer service quality
  • To address customer complaints on ENR Sales within the agreed TAT.
  • To assist in the calculation of Incentives, leads management, marketing campaigns pertaining to Sales within the agreed timelines.
  • Coordinate with operations and credit team for fulfilment of Portfolio sales programs.
  • Coordinate the resolution of process breakdown and policy interpretation related to customer issues.
  • Listening to calls frequently and provide feedback to callers on errors / fatal.
  • Ensure system checks are done before processing any request at checker level.
  • Timely and robust checks of the daily reports to minimize the occurrence of operational lapses in controls and identify improvements
  • Liaise with Operations & IT Group to obtain reports required to facilitate the checks to be conducted
  • Assist to develop and design new processes to achieve the highest level of productivity, operational effectiveness, and quality and customer satisfaction.
  • Conduct live monitoring, Plugin & Walk observation to sample of agent interactions to provide on spot feedback
  • Measure, monitor and achieve all defined and agreed Service Quality (SQ) and productivity improvement measures
  • Inculcate an awareness of ‘cross-sell’ opportunities
  • Keep the line manager informed of significant back office related issues that are identified during the evaluation/checks
  • Keeps a record for all activity and corrective action taken regarding these activities.
  • Ensure achievement of pre-set/ pre-agreed objectives as per the SLA.
  • Ensure high standards of confidentiality to safeguard commercially sensitive information.
  • Conduct on the Job Training & provide instant feedback, identifies needs for ongoing “refresher” training as needed to ensure maximum skill attainment and to ensure efficient processing.
  • Minimum bachelor’s degree Work Experience
  • Minimum 1-2 years of work experience as Professional of retail banking.

Details and apply for this Dubai Islamic Bank job as follows:

apply from here

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