banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers
banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers
ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Call Center Agent) according to the following:
- To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
- Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
- Proactively offer customer to register IVR and SMS service according to procedures and guidelines
- Escalate customer queries and complaints as necessary.
- Follows up with customer via telephone or email following initial sales contact
- Explain products or services and prices and answer all the customers questions.
- Polite and courteous when dealing with customers all the time.
- Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
- Keep accurate data on all tasks performed as per defined format,
- Keep customer documents secured and filed accordingly
- Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
- Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
- Proactively cross sell and up sell the various bank products to customers or caller that qualify
- Escalate hazard /potential risk immediately, via the proper channels
- Adherence to all ADIB policies.
- Communication skills, bilingual language (Arabic/English)
- Sales Skills
- Customer Resolution Skills.
Details and apply for this ADIB - Abu Dhabi Islamic Bank job as follows:
apply from here
