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banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

  banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank careers

ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Call Center Agent) according to the following:

  • To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.
  • Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization , call center.
  • Proactively offer customer to register IVR and SMS service according to procedures and guidelines
  • Escalate customer queries and complaints as necessary.
  • Follows up with customer via telephone or email following initial sales contact
  • Explain products or services and prices and answer all the customers questions.
  • Polite and courteous when dealing with customers all the time.
  • Obtain customer information such as name, address, and reactions of prospects contacted enter orders into computers.
  • Keep accurate data on all tasks performed as per defined format,
  • Keep customer documents secured and filed accordingly
  • Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers. 
  • Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
  • Proactively cross sell and up sell the various bank products to customers or caller that qualify
  • Escalate hazard /potential risk immediately, via the proper channels
  • Adherence to all ADIB policies.
  • Communication skills, bilingual language (Arabic/English)
  • Sales Skills
  • Customer Resolution Skills.

Details and apply for this ADIB - Abu Dhabi Islamic Bank job as follows:

apply from here

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