banking jobs in UAE | First Abu Dhabi Bank (FAB)
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First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Customer Service Representative (UAE Nationals only) - Part time WFH) according to the following:
▪ Provide excellent customer service by attending to incoming calls within the quality guidelines
▪ Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
▪ Recommend potential products or services to management by collecting customer information and analyzing customer needs
▪ Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2
▪ Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
▪ Maintains customer records by updating customer history through service requests/complaints and Notes
▪ Maintain confidentiality of the bank’s customers and data
▪ Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
▪ Attend to special tasks assigned by team leader and Managers
▪ Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
▪ Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre