banking jobs in UAE | First Abu Dhabi Bank (FAB)

 banking jobs in UAE | First Abu Dhabi Bank (FAB) 

banking jobs in UAE | First Abu Dhabi Bank (FAB)

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Customer Service Representative (UAE Nationals only) - Part time WFH) according to the following:

▪ Provide excellent customer service by attending to incoming calls within the quality guidelines

▪ Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process

▪ Recommend potential products or services to management by collecting customer information and analyzing customer needs

▪ Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores 2

▪ Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products

▪ Maintains customer records by updating customer history through service requests/complaints and Notes

▪ Maintain confidentiality of the bank’s customers and data

▪ Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations

▪ Attend to special tasks assigned by team leader and Managers

▪ Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates

▪ Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

Details and apply for this First Abu Dhabi Bank (FAB) follows:

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