First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Manager- Process Excellence) according to the following:
Evaluate Existing Business Processes
Create Documentation Outlining Process Improvements
Manage Improvement Teams and Implementation Processes
Conduct Ongoing Analyses
Update Department Procedures and Policies
Creates processes and integrates voice of the customer insights into cross-functional action plans
Represents the voice of the customer throughout product lifecycle
Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
Review any process changes, product and service developments and external customer communication
Supports the implementation of major transformation programs.
Performs end to end review, reengineering and streamlining of key Service delivery processes
Initiates, manages and delivers process improvement projects based on the improvement opportunities identified by the analytics team
Details and apply for this First Abu Dhabi Bank (FAB) follows:
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