banking jobs in UAE | First Abu Dhabi Bank (FAB)
First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in uae (Manager- Process Excellence) according to the following:
- Evaluate Existing Business Processes
- Create Documentation Outlining Process Improvements
- Manage Improvement Teams and Implementation Processes
- Conduct Ongoing Analyses
- Update Department Procedures and Policies
- Creates processes and integrates voice of the customer insights into cross-functional action plans
- Represents the voice of the customer throughout product lifecycle
- Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
- Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
- Review any process changes, product and service developments and external customer communication
- Supports the implementation of major transformation programs.
- Performs end to end review, reengineering and streamlining of key Service delivery processes
- Initiates, manages and delivers process improvement projects based on the improvement opportunities identified by the analytics team