banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank
banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank
ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Client Service Specialist) according to the following:
Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).
Provide customers with appropriate response basis their queries.
Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance to bank’s service guidelines and standards.
Highlight and escalate potential risk immediately, via the proper channels
To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.
Details and apply for this ADIB - Abu Dhabi Islamic Bank follows:
