Trending

banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank

   banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank

banking jobs in UAE | ADIB - Abu Dhabi Islamic Bank


ADIB - Abu Dhabi Islamic Bank announced, through its Linkedin account, a bank job in uae (Client Service Specialist) according to the following:

  • Handling customer’s feedback and complaints received via voice channel – Call Centre (Inbound complaint campaign) in accordance to set and process and guidelines.
  • Carry out outbound calls related to a follow up on client’s complaint which were received via voice channel – Call Centre (Inbound complaint campaign).
  • Provide customers with appropriate response basis their queries.
  • Ensuring delivery of (First Call Resolution - FCR) as a key KPI as in when applicable.
  • Timely Escalation of complex complaints to the Complaints Resolution Unit to ensure effective resolution.
  • Maintains a courteous, respectful, helpful, and professional attitude with all customers always during the conversation in accordance to bank’s service guidelines and standards.
  • Highlight and escalate potential risk immediately, via the proper channels
  • To participate in providing key input to ADIB management derived from customer’s feedback to improve customer’s experience and ultimately customers’ satisfaction.

 

Details and apply for this ADIB - Abu Dhabi Islamic Bank follows:

Click here

Comments