banking jobs in UAE | Emirates Islamic careers
Emirates Islamic Bank announced, through its Linkedin account, a bank job in uae (Assistant Manager - Middle Office) according to the following:
- Maintain excellent relationship with customer at both, middle and senior management level
- Cascade this relationship downward to all levels between the TF&CPOP and sales team
- Active marketing of trade Products & Services of the Bank to active and non-active customers, and seeking referrals from client base.
- Actively solicit customer feedback informally through periodic surveys, on customer satisfaction and needs
- To respond promptly and with a helpful attitude to customer inquiries, or requests related to Trade Services
- To handle primarily Exports, guarantees and/or other Trade products.
- Maintain partnership like relationship with the Business unit/Relationship managers and be responsive to their service requirements.
- Work with cross functional colleagues from sales team, IT support and operations to drive the product implementation and ensure the highest level of product readiness
- Ensure RM Satisfaction Levels are positively increasing month-on-month
- To review, manage turnaround time of transactions against the SLA and communicate to parties concerned in TF&CPOP and RM teams etc.
- To ensure that the service level meet the target standards
- Ensure that the Service Levels are consistently maintained at all times.
- Ensure that the projections are shared with TF&CPOP for maintaining capacity levels appropriately.
- Ensure that all daily transactions from Middle office team to TFCPOP are clean and in line with customer’s approved facility.
- Responsible for maintaining the quality standards in line with the requirements to increase trade business and transactions.
- To minimize the operational error, identify associated risks exposure and Permanent control.
- To act as a manager for the TF&CPOP for all change initiatives facing Trade Service Group to ensure that such changes are implemented successfully in the TF&CPOP.
- To manage Compliance Screening for all transactions prior to sending TFCPOP and making sure it covers under EI Compliance Policy.
- Ensure strict compliance and application of relevant local and international processes, procedures and controls to meet the business needs while providing efficient service to customers.
- Minimizing operational failure, risk of fraud by implementing sufficient regular controls
- To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate.
- Conduct monthly performance review of team members and identify their weakness and encourage them to maintain their service standards.
Details and apply for this Emirates Islamic Bank job as follows:
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