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banking jobs in UAE | Emirates Islamic careers

  banking jobs in UAE | Emirates Islamic careers

 

banking jobs in UAE | Emirates Islamic careers

Emirates Islamic Bank announced, through its Linkedin account, a bank job in uae (Assistant Manager - Middle Office) according to the following:

  • Maintain excellent relationship with customer at both, middle and senior management level
  • Cascade this relationship downward to all levels between the TF&CPOP and sales team
  • Active marketing of trade Products & Services of the Bank to active and non-active customers, and seeking referrals from client base. 
  • Actively solicit customer feedback informally through periodic surveys, on customer satisfaction and needs
  • To respond promptly and with a helpful attitude to customer inquiries, or requests related to Trade Services
  • To handle primarily Exports, guarantees and/or other Trade products. 
  • Maintain partnership like relationship with the Business unit/Relationship managers and be responsive to their service requirements. 
  • Work with cross functional colleagues from sales team, IT support and operations to drive the product implementation and ensure the highest level of product readiness
  • Ensure RM Satisfaction Levels are positively increasing month-on-month
  • To review, manage turnaround time of transactions against the SLA and communicate to parties concerned in TF&CPOP and RM teams etc. 
  • To ensure that the service level meet the target standards
  • Ensure that the Service Levels are consistently maintained at all times. 
  • Ensure that the projections are shared with TF&CPOP for maintaining capacity levels appropriately. 
  • Ensure that all daily transactions from Middle office team to TFCPOP are clean and in line with customer’s approved facility. 
  • Responsible for maintaining the quality standards in line with the requirements to increase trade business and transactions. 
  • To minimize the operational error, identify associated risks exposure and Permanent control. 
  • To act as a manager for the TF&CPOP for all change initiatives facing Trade Service Group to ensure that such changes are implemented successfully in the TF&CPOP. 
  • To manage Compliance Screening for all transactions prior to sending TFCPOP and making sure it covers under EI Compliance Policy. 
  • Ensure strict compliance and application of relevant local and international processes, procedures and controls to meet the business needs while providing efficient service to customers. 
  • Minimizing operational failure, risk of fraud by implementing sufficient regular controls
  • To continuously strive for self-development and improvement by identifying training/coaching needs and communicating them in a timely manner to the center manager as appropriate. 
  • Conduct monthly performance review of team members and identify their weakness and encourage them to maintain their service standards.

Details and apply for this Emirates Islamic Bank job as follows:

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