bank job In UAE | Dubai Islamic Bank careers emirates

 bank job In UAE | Dubai Islamic Bank careers emirates

Bank Jobs In UAE | Dubai Islamic Bank careers | insh20

Dubai Islamic Bank announced, through its Linkedin account, a bank job Officer - Complaints Management according to the following

  • To perform day to day complaints management activities as per established policies and processes to handle customers complaints effectively and satisfy customers.
  • Call customers for acknowledgement on complaints and follow up within the agreed TAT
  • Update team leader with daily/weekly handled complaints
  • Take full ownership of all customers day-to- day complaints
  • Follow up customer complaints that received from all channels in DIB 
  • Build a superior level of confidence & satisfaction amongst complaining customers
  • Respond & close all customer complaints in a timely & effective manner within the set service standards
  • Meet and exceed the service standards and indicators and responsible for prompt reporting of the same on an ongoing basis
  • Be the final direct and indirect point of contact for customer complaints, which will be sourced through branches, other departments or directly from customers
  • Highlight issues proactively to ensure Service Standards are maintained across all areas/departments
  • Consolidate and share new experience, knowledge with the Team
  • Liaise on with key teams across the office to progress investigations to resolution
  • Record all received customers’ complaints in Complaint System
  • Ensure waivers of charges for customers are being processed as per approved policies and authority matrix
  • Escalate genuine complaints and exceptional cases to management for effective decision making and resolution
  • All the above accountabilities includes but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
  • Diploma or equivalent in Business Administration/ Marketing /Banking
  • 2-3 years’ experience in Banking with exposure to Sales, marketing, Credit, Branches & Operation

Details and apply for this Dubai Islamic Bank career as follows: