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Deutsche Bank announced, through its Linkedin account, a bank job Application supervisor (d/m/f) Deutsche Bank private customer bank according to the following:
- Organization and implementation of 2nd level application support activities, such as service request fulfillment, incident management and problem management
- Assumption of overall responsibility for the solution of complex IT malfunctions and the corresponding error analysis
- Implementation and monitoring of suitable troubleshooting methods and processes in the team
- Recording and control of escalations in cooperation with various support functions
- Ensuring and expanding technical monitoring by designing and implementing various improvement measures
- Several years of experience with various software products at enterprise level, such as Oracle databases, cloud providers and Java
- Practical knowledge of ticket and information tools such as ServiceNow, Confluence or JIRA
- Ideally ITIL & Google Cloud qualification
- Fluency in written and spoken German and English