banking jobs in UAE | First Abu Dhabi Bank (FAB) careers

First Abu Dhabi Bank (FAB) announced, through its Linkedin account, a bank job in UAE (Customer Service Representative (Emiratized role) - Full time ) according to the following:

• To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards.
• To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
• Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
•     Provide excellent customer service by attending to incoming calls within the quality guidelines.
•     Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.
•     Recommend potential products or services to management by collecting customer information and analyzing customer needs.
•      Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
•     Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
•     Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data.
•     Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
•     Attend to special tasks assigned by team leader and Managers
•     Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
•     Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre
•     0 – 2 years relevant experience in banking sector
•     Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
•     Excellent communication skill in English & Arabic.

To know more details about the vacancy and how to apply kindly check the link below: