The Best Banking Jobs In Egypt

 The Best Banking Jobs In Egypt    

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Mashreq Bank announced on its official Linkedin page a vacancy

Head of Retail Banking Digital Operations (MGN Egypt)

Your core tasks

  • To effectively manage day to day planning, operations and problem solving to ensure high quality service delivery for RBG customers as per agreed SLAs/TATs and SOP/OPM/APPM/local rules.
  • Optimize staff productivity, utilization and employee engagement.
  • Proactively lead continual process automation driving reduced cost to serve.
  • Ensure active partnerships with RBG business stakeholders to drive solutions for better customer experience and reduced cost to serve.
  • Develop globally consistent operational processes for Onboarding & Account Servicing , maximising process standardization across various markets, whilst recognising any key local market requirements.
  • Responsible for driving higher STP and automation.
  • Responsible for project managing key initiatives across new markets, platforms & products.
  • Support system enhancement and work with Product Development Team to implement RBG Projects and Programs.

Knowledge, Skills And Experience

  • Masters degree holder with an excellent understanding of Retail Banking Onboarding & Account Servicing (Individual & SME).
  • A minimum of 15 years’ experience with General Banking knowledge.
  • Extensive experience of delivering high impact automation
  • Experience of establishing green-field Operations
  • Proven experience of leading teams across multiple geographies
  • Very comfortable with using Data to manage and optimise Operations
  • Familiarity of Project Management in a Lean/Agile environment.
  • A strong Customer Experience mindset
  • Excellent communication and conflict management skills.
  • Proven ability to successfully operate and exert influence in a matrix environment
  • A strong business and operational background
  • Strong team management skills

To apply for this banking job in Egypt , click here